FAQs Archive - Page 6 of 7

Q: Can I access my computer remotely?

Yes, we provide IP based connectivity, although we can add on layers of privacy and security to block this if needed

Q: Does Onwave recommend handsets and wireless routers?

Onwave have a range of APs and VoIP handsets we can supply but as our services are all IP based most equipment should work

Q: Can I have a static IP address?

All our SIMs and fixed line solutions can have static IPs from our own RIPE allocation

Q: Do I need a telephone line?

Onwave can order up twisted pair for DSL or FTTC and overlay the broadband on top of it once live, we’ll also chase up BT Openreach to get you the most accurate delivery dates for the install. If you don’t want a phone line we can provide DECT VoIP cordless handsets on a 3G back-haul to get your office, or just use Skype for business (our technology partner has the most innovative range of VoIP solutions for Office 365)

Q: Do I need any special equipment?

Onwave provide a fully managed service where one of our install engineers will present you with an Ethernet cable to put into your local switch. Depending on the solution you have at the location you may have an external antenna and a pole on a non-penetrating roof mount, or fibre NTE kit we usually provide a 6U flightcase or rack as well

Q: How do I know if the Onwave’s services will work where I am?

Onwave can provide connectivity all over the UK and by combining all the available connectivity we can even make the most remote locations connectivity viable

Q: I have heard of issues with mobile data – what are they?

Cost – You pay by the MB for data and Mobile data can be particularly costly once you’ve used your monthly allowance, Onwave monitor usage and allow you to upgrade during the active month to avoid excessive data overage charges Sparse coverage – Onwave overlay all the cellular networks by bonding together SIMs giving us the data coverage of all the networks combined Bandwidth – there are two aspects: Your local network coverage – how well you can connect to the network’s masts Onwave use high gain external MIMO antennas to get the best quality connectivity to the local towers Onwave also use multiple SIMs, multiple antennas to connect to multiple towers on any available networks The Networks’ backhaul – how many others are connected to the same mast? In city centres 4G now runs very slowly as hundreds of smartphone users use the backhaul Onwave uses multiple networks in our backhaul to get you any available spare backhaul on any network we have got a connection to, this reduces the impact of back-haul contention

Q: How does Onwave work?

Onwave has interconnects into all the major UK fibre and cellular networks, this means we can pick and choose from all available connectivity options the best solution for your site. This might mean starting on bonded 4G and traffic shaped satellite, evolving to DSL and then fibre once delivered, taking into account the number of staff you have on site and the duration of the contract needed