Freightliner Group, a leader in the UK rail freight sector, sought a robust connectivity solution to support its network across multiple sites.
With plans to deploy Starlink satellite internet, Freightliner required a partner capable of providing not only installation and integration but also centralised billing and proactive support. Their objective was to maintain seamless, reliable connectivity across all locations, ensuring smooth operations for their employees.
Challenges
Freightliner Group faced several key challenges in implementing Starlink across their sites:
- Centralised Billing:
Freightliner preferred to avoid credit card billing for multiple sites and wanted a streamlined billing process that enabled them to scale up easily and avoid multiple credit card charges for data packages. - Human Support Over Ai:
They sought a provider who could offer real-time, human support instead of automated FAQs or AI-driven solutions. - On-Site Installation and SD-WAN Integration:
Freightliner required engineers capable of not only installing Starlink but also connecting it to their existing SD-WAN equipment (Meraki MX67). - Proactive Monitoring and Support:
To maintain operational continuity, Freightliner wanted a monitoring package that could proactively address connectivity issues, with support in place to restore connections if a site went offline.
The solution provided by Onwave
Onwave developed a comprehensive, hands-on solution tailored to Freightliner’s needs:
- Starlink FHP Integration:
Onwave deployed Starlink with a customised handoff to Freightliner’s SD-WAN equipment, specifically the Meraki MX67.
- Equipment Procurement and Installation:
Onwave facilitated the purchase and installation of Meraki MX67 units along with necessary licenses, ensuring seamless integration with Freightliner’s existing network.
- Centralised Billing Management:
Onwave established a consolidated billing system to streamline payments for Freightliner’s multiple sites, avoiding the need for credit card transactions.
- Proactive Monitoring and Support:
Onwave provided a dedicated monitoring package that included real-time alerts and support for rapid response in case any site experienced connectivity issues.
Outcome
With Onwave’s solution, Freightliner Group achieved robust and reliable connectivity across its UK locations, supported by a proactive support team. The integrated Starlink and SD-WAN setup allowed for high-speed internet and streamlined operations, while centralised billing and monitoring enhanced cost management and continuity. This partnership enabled Freightliner to meet its connectivity goals and maintain high service standards across all sites.
Quote from Freightliner
“We needed to work with connectivity experts who understood our unique challenges and could integrate Starlink with our existing network. The team at Onwave have been helpful and they are always on hand to ensure we have seamless connectivity across our sites.”
